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Free shipping for all US orders
We currently only ship within the US and to Canada.
All orders ship via USPS. Large orders ship via Fedex or UPS.
Once they are received, all orders ship within 2-3 business days. Delivery time frames depend on where you live, though typically most orders are received within 2-5 days.
Please email us within 24 hours of purchase with any cancelations or order changes. Once an order ships, we are unable to adjust it.
We don't accept returns or exchangesDue to the nature of Klei products, we aren't able to accept returns and exchanges. Please contact me if you have any problems with your order.
If an item arrives broken, please send us a picture, and we will either provide you with a refund or replacement.
If you would like to try a product before committing to a purchase, just send over an email! We'd be happy to send sample packets, as we know what it's like to have sensitive skin.
All Klei products have a shelf life of 12 months. Our dry products have an indefinite shelf life if stored away from moisture. Please store your facial oils closed and away from direct sunlight.
Our products are made here in our studio in the Brooklyn Navy Yard. We source our ingredients and supplies from US-based cruelty-free suppliers.