Below are some of are common questions about our shipping policies.
We ship to all US states and territories. Orders over $50 ship for free.
Yes, international shipping is available at check-out.
If placed before 2pm EST, orders typically ship out same-day. All orders ship next-day.
No. Our warehouse only uses sustainable paper wrap to safely pack and ship out your order.
No. Due to the nature of our products, we are unable to accept returns. If you have an issue with the product(s) that you receive, please email us! We want to ensure that you're happy with your self-care purchase.
Brand & Mission
Learn more about Klei and our brand's values.
Klei is a line of sustainably-crafted self-care items. All products are water-free, cruelty-free, made with natural ingredients, and manufactured in the US. We value creating products that are nourishing for the skin, and for the Earth, too. We are committed to delivering fun to use self-care products featuring biobased ingredients and eco-friendly product packaging.
We donated a percentage of each online sale to the Brooklyn Community Foundation and Environmental Defense Fund. Learn more about each here.
We value making products that are affordable, and made with the following values in mind:
• Cruelty-Free Ingredients & Formulations
• Natural & Naturally-Derived Ingredients
• Recyclable Packaging
• Water-Free Formulations
When I first started formulating my products, I focused on water-free formulations, as I wanted to create shelf-stable products that didn’t need any added preservatives. As my company and resources have grown, I’ve chosen to remain water-free, as reducing the waste of our earth’s most valuable resource is extremely important to me. - Val, founder of Klei
Below are some common questions about our products
Our entire collection is packaged in eco-friendly materials with minimal plastic and all packaging is 100% recyclable. We minimize the waste of water by creating 100% water-free formulations. More info about our sustainability mission can be found here.
Yes! Please do. Our packaging is 100% recyclable.
All of our products are made in the US by GMP-certified facilities.
We note the shelf life of our products as 12 months from the date of receipt. Though, as all of our products are water-free, they are extremely shelf-stable and last a long time.
Although our facial steams are formulated with food-grade ingredients and are safe to drink, they were not developed with taste in mind.
No. All of our products are cruelty-free, meaning that none have been tested on animals, only on our family, friends, and selves. We source ingredients from only verified cruelty-free suppliers.
Klei’s products are not certified vegan, but all are cruelty-free. With the exception of our Brighten mask (containing honey), our collection is entirely plant-based.