Shipping & Returns
Where do you ship in the United States?
We ship to all US states and territories. Orders over $50 ship for free.
Do you ship to countries outside of the US?
Yes, international shipping is available at check-out.
What is your return/exchange policy?
Due to the nature of Klei products, we are not able to accept returns and exchanges. Please contact us if you have any problems with your order, as we want you to have the best experience with your Klei products. At the following links, you will find more information about our shipping, refund, and privacy policies.
Brand & Mission
What is Klei?
Klei is a line of sustainably-crafted self-care items. All products are water-free, cruelty-free, made with natural ingredients, and manufactured in the US. We value creating products that are nourishing for the skin, and for the Earth, too. We are committed to delivering effective self-care solutions featuring biobased ingredients and eco-friendly product packaging.
What organizations do you support?
We donate 10% of our online sales to :
- Brooklyn Community Foundation
- Environmental Defense Fund
Learn more about these organizations here.
Products & Ingredients
What makes your products sustainable?
Our entire collection is packaged in eco-friendly materials with minimal plastic and all packaging is 100% recyclable. We minimize the waste of water by creating 100% water-free formulations. More info about our sustainability mission can be found here.
Can I recycle your products?
Yes! Please do.
Where are your products made?
All of our products are made in the US.
What is the shelf life of your products?
We note the shelf life of our products as 12 months from the date of receipt. Though, as all of our products are water-free, they are extremely shelf-stable and last a long time.
Can I drink the facial steam as a tea?
Although our facial steams are formulated with food-grade ingredients and are safe to drink, they were not developed with taste in mind.
Are your products tested on animals?
No. All of our products are cruelty-free, meaning that none have been tested on animals, only on our family, friends, and selves. We source ingredients from only verified cruelty-free suppliers.
Are your products vegan?
Klei’s products are not certified vegan, but all are cruelty-free. With the exception of our Brighten mask (containing honey), our collection is plant-based.
Do you have an unanswered question? Email us!
Learn about the nonprofits to that we donated a portion of our online sales.
Learn more about the values that shape our company.
Read about Klei's founding story and learn about our founder, Val.
Learn about our sustainability mission and what makes Klei products earth-friendly.